Professional Support Services

HCONN is proud to offer support to our clients through SharePoint Professional Support Services (SPSS). Our support team can keep your mission-critical SharePoint Servers and SharePoint applications operating at peak efficiency while providing ad-hoc support on pre-paid hours or an event-based contract as required.

Via phone or email, HCONN leverages the latest secure remote access software to connect directly with your PCs or servers. By utilizing HCONN’s SPSS, your organization receives top-level IT support quickly and cost-effectively. And, if an issue is unable to be resolved remotely, we'll arrange for an HCONN SPSS certified professional to visit your premises.

SPSS covers and includes the following:

Real Time Monitoring 24x7 Service of all covered items
Proactive Maintenance of all covered items
Unlimited Support & Administration of all covered items
Prompt response to end-users inquiries and support
Business Continuance Service for server(s) and critical items
Outsourced I.T. Department (exclusive to SPSS clients)

For more information on HCONN’s SharePoint Professional Support Services, please call 913.894.1172.