Customer Relationship Management
Microsoft Dynamics CRM and Microsoft Dynamics CRM Online
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Delivered by HCONN, Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business.
Microsoft Dynamics® CRM Online brings together all your people and processes because it works directly within Microsoft® Office Outlook®, integrates with other Microsoft applications, and delivers complete, centralized customer information across all departments. Your people can work from any location with an Internet connection.
Marketing
Increase the effectiveness of your marketing programs, generate demand, and better track key performance indicators with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics.
Sales
Increase sales success by providing one view for customer interactions, sales opportunities and buying patterns. Enable your sales force to streamline and automate everyday sales processes that promote shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
Customer Service
Deliver extraordinary customer service by providing quick and easy access to information needed to respond rapidly to customer requests. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.
For more information about how Microsoft Dynamics CRM can help you make the most out of every opportunity, or to schedule a live demo, call 913.894.1137.